Introducing Contactless Consults

In this rapidly changing COVID-19 time, Vets at Amaroo has decided to radically change the way we do consultations and admissions so that we can minimise any possible transmission of the virus.

You Will Need:

You will require access to a mobile phone and a credit/debit card for payment (we are no longer accepting cash).
We ask that all cats and rabbits arrive in a pet carrier.
All dogs must be on lead.

The Contactless Consultation Process:

In short, when you arrive at the clinic for consultation or admission, please remain in your vehicle and call us on 62302262 to notify us of arrival.
When it is time for your consultation, we will come to your car and conduct a hand over. Your pet will be brought into the clinic with us and you will remain in your vehicle where you will await a call from the vet to begin your consultation.
During the consultation you will still be able to tell us your concerns and ask us questions, and we’ll still be able to give your pet a physical examination, explain diagnoses and treatment options.

We’ll be sad not to see people’s smiling faces in our consultation rooms, but we are very serious about maintaining health and safety for you and for our staff, so that we can maintain the well-being of your pet.

Stay safe and look out for each other.
Vets at Amaroo
(02) 6230 2262

COVID-19 Update 23rd March 2020

Vets at Amaroo will remain open for as long as possible to ensure we can care for your furry family members. As always, maintaining the health and safety of our staff, our clients and our patients is our highest priority.

It is yet to be confirmed whether we are considered an essential service, however we will continue to service our community until we are advised otherwise or it is no longer considered safe to do so.

In order to ensure we can continue to help you, we have increased our precautionary measures in the hospital;

  1. If you are arriving for an appointment we ask that you please stay in your vehicle and phone us on 62302262 to notify us of your arrival. DO NOT enter the clinic until a staff member has advised you to enter. We will be minimising the number or people in the waiting room at any given time to ensure we are executing appropriate social distancing in the practice.
  2. We ask that you please limit the number of people attending your appointment to only those that are required to be present, to limit traffic through the practice.
  3. We ask that you pay with card where possible to avoid unnecessary risk associated with handling cash.
  4. If you are experiencing any cold/flu like symptoms please advise us over the phone before booking an appointment. We will still find an appropriate way to help you.

We have lots of ideas in the pipeline, such as contactless consultations, phone consultations and home delivery for essential items such as food and medication. If you are in self isolation or are just looking to decrease your risk/exposure but don’t want to do so at the expense of your pet’s health, please contact us. We will do our best to find a solution for you.

We will continue to adapt with the situation and update advice as we receive it. If we need to make changes to your upcoming appointment, we will contact you directly. Please notify us if you need to update your contact details.

We’d like to thank you all for your cooperation on this. It is a difficult time for all but rest assured we will be doing everything in our power to remain available to assist you and your pets.

Stay safe and look out for each other.
Kind regards, from all of us at Vets at Amaroo.

COVID-19 Key Points & Our Response

We have received multiple enquiries recently around the current COVID-19 pandemic and whether companion animals have any relation to it’s spread.
The OIE (World Organisation for Animal Health) has released the following information on it’s website;
“The current spread of COVID-19 is a result of human to human transmission. To date, there is no evidence that companion animals can spread the disease.”

At Vets at Amaroo the health and safety of our patients, their owners and our staff is our top priority. We want to ensure accessing health care for your animals remains as safe as possible for everyone involved. In the surgery we have ensured that there are hand sanitation stations throughout the clinic for your use, and have ramped up our own hygiene protocols.

We are currently brainstorming alternative solutions for members of our community who may be unwell, in self isolation or are considered high risk, ensuring they are still able to access essential items for their pets such as food and medication. If you fall into this category please contact us via phone on 6230 2262 for more information.

We will continue to monitor the situation closely and follow the guidelines of the Australian Veterinary Association & The Australian Health Protection Principal Committee.

For more information you can contact us on 6230 2262 or at

Vets at Amaroo Open Day – Saturday 14th March 2020

To celebrate our first year of being open Vets at Amaroo are excited to invite you to our 2020 Open Day. A day of fun filled festivities for humans and their furry friends!

Take a tour of our purpose built hospital, shop up a storm at the market stalls and have a cuddle with a cute kitten looking for their forever home! Spot a reptile at the reptile display station, support charity with a sausage sizzle or get in the spirit with animal themed face painting. Come and meet the team and enjoy a day out on the town with your furry family member.

Plenty of fun for children of both human and doggy kind!

Saturday 14th March 2020 10:00am – 1:00pm
Vets at Amaroo Shop 1, 2 Emerald Way Amaroo 2914

Market Stalls by:
• Rascals Treats     • Leeloo + Co     • Paws 2 Play

★ Adoption Kittens and Cats from Goulburn Cat Rescue
★ Reptile Display by Canberra Snake Relocation & Rescue
★ Animal Themed Face Painting by Anne’s Face Painting
★ 3 Lucky Door Prizes tailored to Dogs, Cats & Rabbits

Food & drink and much much more!

* Friendly, vaccinated dogs only. All dogs must remain on lead at all times.
* Unfortunately this event is not suitable for cat attendees.


Vets at Amaroo and Hall Vet Surgery are excited to be offering an opportunity for a Customer Service Extraordinaire to join our team!

What makes this job special?

  • Be a part of a team that genuinely enjoys each others company, who support each other through the highs and lows
  • Work in a fast paced environment where no 2 days are ever the same
  • Perform meaningful work that satisfies the soul and make a positive change to people and their pets lives
  • Enjoy being employed by a locally owned business who genuinely wants to see you succeed
  • Puppies and kittens.. need we say more?

Okay that sounds great, what are the details?

  • Full time position including some Saturday mornings
  • Position spans over both our modern purpose built practice in Amaroo and our friendly country practice in Hall.
  • Training will commence on the first week of February for the successful applicant

Do I have what it takes to thrive in this role?

  • Are you positive, fun loving and warm?
  • Are you passionate about delivering customer service excellence?
  • Do you get the greatest satisfaction from helping people?
  • Are you keen to learn and improve every day?
  • Do you have great attention to detail?
  • Are you a fan of a sneaky afternoon snack binge?

I’m sold! How do I apply?

Give us a buzz for a brief phone interview!
Call April on 6230 2223;
On Thursday the 9th of January between 12:00pm and 2:00pm
On Monday the 13th of January between 10:00am and 4:00pm.

You will then be required to send an email with your resume and references, the email address will be provided at conclusion of your phone interview.

Successful applicants from phone interviews will be offered an interview on Saturday the 18th of January at our Hall practice.

We can’t wait to hear from you!

Keeping your pet safe this Christmas

Safety tips for Christmas time!

As we head into the festive season and look forward to relaxing with family and friends, it’s a good time to give some thought to keeping our pets safe as they join us in the fun festivities!

Here are some potential dangers to watch out for:

Some human foods are just not meant for dogs:
Chocolate, plum pudding, Christmas cake, fruit platters and delicious roasts and stuffing. What could possibly be wrong with sharing that!

Unfortunately, these Christmas goodies can contain ingredients that are toxic to dogs, including chocolate, sultanas, grapes, raisins, onions, garlic and macadamia nuts.

Signs will depend on the food that has been eaten and can be delayed. For example kidney damage from grapes and raisins may not become apparent until weeks down the track. If your dog has eaten something they shouldn’t have, please speak to a veterinarian immediately.

This is a no-brainer really but there is NO safe amount of alcohol for your dog to have. Effects will range from depression, difficulty walking, slow breathing, collapse and even possibly loss of life.

Just a little bit of ham can’t hurt, right? Well, a little here and a little there adds up! We love to treat our pets but we need to remember that a little to us can be a lot to them, and eating too much of something different or high in fat is a very common cause of illness for them.

Overindulgence can trigger stomach pain, vomiting, diarrhoea and even pancreatitis (which can be fatal). Feeding cooked bones should always be avoided as these can cause bowel obstructions and constipation requiring intervention.

Don’t risk your dog getting treats from the BBQ or scavenging from finished plates. If you can’t ensure your guests will resist your dog’s pleading eyes, then you are better off to have your dog safely out of their way!

You need to take control here on behalf of your pooch, because they are not going say no!

Noise Anxiety
Parties, fireworks and summer storms make Christmas time hard for dogs who are prone to anxiety.
Nobody knows your pet better than you do. Always observe your mate closely and look for the subtle signs that they are worried, and take action.

Avoid the stressors where possible, and make sure they always have access to a quiet, safe retreat. Some pets will benefit from judicious medication to get through this time unscathed. Please call us if you would like to discuss.

The Christmas Tree!
Now, we’re not saying don’t have one! We like the festive fun as much as anyone, but here are a few things to consider if you do.

  • Tummy upsets after chewing pine needles or drinking stagnant Christmas tree water.
  • Electrocution is a risk if your pooch starts chewing the Christmas tree lights.
  • Obstruction or injury to the bowel can occur if tinsel, other decorations, wrappings or ribbons are eaten.

So to make things easy, here’s a checklist on how to make your Christmas tree dog-friendly this year.

  1. Cover or box around the tree stand.
  2. Plastic cover the electric cord for the lights.
  3. Plastic or non-breakable decorations (no glass)
  4. Decorations secured in place.
  5. Tinsel up high out of reach (or none at all)
  6. Secure the tree so that it can’t easily fall.

Holiday Plants
Popular Christmas plants and flowers such as poinsettias, amaryllis, lilies, hibiscus, Christmas cactus, berries, mistletoe and holly leaves are all poisonous to your pets. Make sure they are out of their reach, as consumption could result in illness or even death.

Batteries & Toys
Swallowed batteries are very dangerous for dogs, causing a range of issues from burning their gut to a life-threatening obstruction or stomach rupture! Batteries are a common addition to Christmas gifts so please ensure they are kept well out of reach of your pooch.

Many toys contain small plastic, rubber or metal parts that, if eaten by a dog, can cause choking or dangerous gastrointestinal blockage requiring immediate surgery.

With a little careful planning, you can ensure your Christmas celebrations will be free of unnecessary trips to the vet. However, if you have concerns after hours during the festive season, please call:

Canberra Veterinary Emergency Services on: 62257257
Animal Emergency Centre Canberra on: 62806344

We wish you and your furry family happy and safe holidays!

Reference to an article by Dr Claire Jenkins  Co-founder of Vetchat.


Just like us, our pets can suffer from heatstroke.
The difference? Our pets are not able to sweat, are covered in fur and rarely sit in an air conditioned office during the day.
This means that our pets can’t cool themselves like we can and makes them very susceptible to heatstroke.

Heatstroke is extremely dangerous, causing irreversible damage to your pet’s internal organs including their liver, kidneys, brain and heart.
Heatstroke can be fatal if not recognized and treated quickly.

Watch this video for the symptoms, prevention measures and treatment methods that we think all pet owners should know!

Snake Bites 101

Every year in Australia thousands of family pets are bitten by snakes, the types of snake vary depending on where in Australia the bite occurred. Here in Canberra the most common snakes we encounter are Brown Snakes followed by Tiger Snakes and less commonly Red-Bellied Black Snakes.

As snakes hibernate during the colder months the vast majority of snake bites take place in the Spring/Summer months. Snakes are commonly found in areas with long grass, rocks and other hiding holes, often near a fresh water source such as a creek or dam.

It is important to remember that most snakes will try to avoid you and your pets. However, whilst we humans may simply walk away from a snake, our pet’s are inquisitive, armed with natural hunting instincts and when given the chance, will harass snakes often resulting in snake bites.

What can I do to prevent a snake bite to my pet?

  • Avoid areas with grass any longer than ankle height
  • Always keep your dog on lead when walking
  • Do not let your dog investigate off path/in long grass
  • Keep your backyard tidy, mowed and remove any rubbish that would make a nice hiding spot for a snake
  • Consider building a cat enclosure for cats that like to venture outdoors

What are the signs of snake bites that I should be aware of?

There are several factors that may determine the reaction your pet may have to a snake bite. These can include the type of snake, where on the body your pet was bitten and how much venom was injected.

Signs and symptoms of snake bites vary but can often show some of the following:

  • Vomiting
  • Sudden weakness
  • Collapse (can seem to ‘recover’ shortly after)
  • Twitching of the muscles
  • Hyper-salivation
  • Dilated pupils non-responsive to light

And in later stages:

  • Blood in urine
  • Paralysis

I think my pet has been bitten by a snake, what should I do?

If you suspect your pet has been bitten by a snake you should keep them as quiet/still as possible whilst seeking immediate veterinary attention. The sooner your pet is treated the better their chances of survival.

Unless you are certain the snake is dead do not put yourself at risk trying to identify it.

Variations in colour of the Eastern Brown Snake.

What will the Vet do to treat my pet?

Once you arrive at the Vet they may recommend a series of tests to determine whether a snake bite has occurred.
After receiving confirmation of a snake bite your pet will be placed on intravenous fluids and possibly oxygen depending on their current condition.
Your vet will administer the appropriate anti venom to your pet slowly whilst intensive monitoring and supportive care continues.
Subject to your pets reaction to the anti venom occasionally more than one vial is needed.
Depending on the severity of your pets condition, intensive nursing, hospitalisation and supportive care such as IV fluids and oxygen may be necessary for a number of days whilst they recover.

What is my pet’s prognosis?

Approximately 80% of pets survive snake bites if treated quickly.
The survival rate of pets that are left untreated is much, much lower.

What can I do to remove a snake from my property?

If you see a snake do not try to catch or harm it. All Australian snakes are protected and you will expose yourself to unnecessary danger.

If you need a snake removed/relocated please phone either:
• Access Canberra Contact Centre on 132281.
• Canberra Snake Rescue & Relocation on 0405 405 304.
or visit the Access Canberra website HERE for more information.

Spring Health Topics

Spring is here and the temperature is rising here in the Nation’s Capital. With the change in weather comes some new topics for pet health, here are our top 5!

Allergies and Skin Irritation

Seasonal plants and pollen can cause allergies and skin irritations. If you notice your pet scratching at there ears or skin, licking or biting at areas of their body or if you notice any changes to their skin or coat, give us a call to have it checked out.

Grass Seeds

Grass seeds are prevalent in Spring as new vegetation is rapidly growing. The pointy end make it easy for them to become lodged under the skin in your pets legs and paws. They are also commonly found down ear canals, under eyelids and even in the nasal passage after being inhaled! It is safest to avoid any areas with long grass on your walks and it always a good idea to give your pet a check over on return from a walk. If your pet begins shaking their head, sneezing or licking at any part of their body it is best to make an appointment as soon as you can. In many cases sedation and/or general anaesthesia is required for removal so avoid feeding your pet before their appointment just in case.

Paralysis Ticks and Preventatives

Many Canberrans make the most of the warm weather with a trip to the home of paralysis ticks, the coast! Paralysis ticks are capable of killing a dog within just days of attaching if he/she did not have any tick protection prior. We now have such safe, effective, affordable, quick acting and long lasting tick prevention options available that there really is no excuse. Here are our preventative recommendations:

Nexgard Chewable Tablets (1 month protection for fleas and ticks) – Best for infrequent travelers that have a trip planned for less that 1 month duration or for puppies that are growing and may exceed the tablets weight range in a month.
Bravecto Chewable Tablets (3 months protection for fleas and ticks) – Best for people who travel quite frequently and can remember to dose again every 3 months.
Bravecto Spot On (6 months [yes 6 months!] protection for fleas and ticks) – Best for year round cover for fleas and ticks and for pets who are hard to tablet.

We sell all 3 options here at Vets at Amaroo, give us a call on on 6230 2262 if you’d like us to pop one aside for you.

Snake Bites

Though it has only just hit Spring, there have already been multiple snake sightings in the ACT and surrounding regions. We recommend keeping your dog on lead when out and about, sticking to the path/walking trail and avoiding areas with long grass. It’s helpful to be familiar with the symptoms of a snake bite so that you can act quickly in an emergency, these include:
– Vomiting
– Sudden weakness
– Collapse (can seem to ‘recover’ shortly after)
– Twitching of the muscles
– Hyper-salivation
– Dilated pupils non-responsive to light
If you notice any of the above symptoms give your vet a call straight away.

Plants – Lilies

Lilies are extremely toxic to cats, causing kidney failure and even death after ingesting even the smallest amount of any part of the plant. Cat owners should NEVER have lilies in their homes. Symptoms include:
– Vomiting
– Other symptoms relating to kidney dysfunction (lessened appetite/disinterest in food, lethargy, depression, changes in urination and thirst).
Again, if you notice any of the above symptoms, give your vet a call immediately.